Every organization faces unexpected events—technical issues, system outages, service requests, or internal process failures. These incidents can disrupt operations and lead to customer dissatisfaction if not handled efficiently.
With Stackby’s Incident Management Tracker template, you can log, track, assign, and resolve incidents in a centralized and customizable workspace. Built to give teams complete visibility and control, this template streamlines the entire lifecycle of incident resolution—from reporting to closure.
Whether you’re a customer support team, DevOps unit, IT helpdesk, or internal operations team, this template adapts to your workflow and boosts your incident response time.
Stackby’s Incident Management Tracker is a pre-built template designed to help teams organize and manage operational incidents. It ensures that every issue is tracked with clarity, assigned to the right person, and resolved efficiently with full transparency.
Unlike traditional spreadsheets or rigid IT systems, Stackby allows full flexibility—customize fields, views, automations, and integrations based on how your team works.
1. Incident Logging
Capture every incident detail: incident ID, title, date reported, priority level, incident type, and affected departments. Keep data standardized with dropdowns and tags.
2. Real-Time Status Tracking
Use pre-defined statuses like Open, In Progress, Under Review, and Resolved. Customize as needed to match your incident resolution workflow.
3. Assign Ownership
Assign each incident to a team member or department using collaborator columns. Ensure accountability and clear ownership for faster resolution.
4. Severity & Priority Levels
Categorize incidents by impact and urgency using color-coded dropdowns or ratings. Prioritize effectively to focus on critical issues first.
5. Timestamped Updates & Comments
Track actions and decisions with timestamped comment logs for every incident. Maintain a clear history of steps taken to resolve the issue.
6. Multi-View Access
Switch between Grid, Kanban, Calendar, and Form views. Visualize incidents by status, deadline, assignee, or department for a clear picture.
7. Automations & Reminders
Set up automated alerts and reminders for overdue incidents, status changes, or when a new incident is logged. Never miss a beat.
8. Attachments & Documentation
Attach screenshots, reports, or response plans directly to the incident row. Keep documentation centralized for future reference.
Stackby is a modern, flexible, no-code platform that lets you build your own incident management system exactly the way your team needs. It combines the power of databases, the simplicity of spreadsheets, and the collaboration of task tools—all in one place.
With Stackby’s Incident Management Tracker, you get:
Whether you’re scaling your support team or building internal operations, Stackby gives you full control over incident workflows—without needing complex IT setups.
Get started today with the Incident Management Tracker on Stackby and never let an incident slip through the cracks again.
It’s free to use, fully customizable, and built for teams that take operational excellence seriously.