4 Best Order Tracking Software for E-Commerce in 2025 [Free Templates]

Did you know that the world's e-commerce sales are expected to hit $1.29 trillion by 2025 and that over 80% of buyers report that the availability of real-time order tracking and shipment updates directly influences their loyalty? (Source – Sellers Commerce Report, 2025) This has led to a lot of stress on the owners of the e-commerce business and the logistics managers to meet the ever-increasing demands.

That's why more companies are opting for new order tracking software and shipment management tools. Not only do these solutions automate the order management process, but they also create trust for the consumer and allow brands to grow much faster.

This article examines how order management and shipment tracking software in 2025 can drive business performance and showcases software tools used by leading e-Commerce businesses.

What is an Order Management System?

An Order Management System (OMS) is software that follows e-commerce or logistics orders from the purchase order to delivery.

Order management software is the central point of:

• Syncing Order on multiple channels
• Real-Time Tracking for Inventory
• Syncing Payment and Shipment Tracking
• Return processing and handling.

Here’s how a typical OMS works:

1. Creates new orders from online and offline.
2. Updates Inventory and determines availability of the product.
3. Provides warehouse with order information for order picking and puckout.
4. Integrates with the shipment management system to print label and follow parcel
5. Employs a communication approach that keeps customers in the loop throughout
6. If you need returns, reverse logistics

Effective order tracking software enhances e-commerce shipment visibility, accelerates fulfillment, and boosts customer satisfaction, making it crucial for business growth in 2025.

Types of Order Management Systems?

Order management software is available in different types and each has its own unique purpose to address business requirements. The business owner can make better decisions for growth and efficiency by understanding the types of order management systems.

Cloud-Based Order Management System

• Operates 100% in the cloud, meaning it doesn't require on-prem servers or expensive IT infrastructure.
• Order tracking software is portable from any location and browser.
• Cloud-based platforms provide automatic updates, scalability and integration with shipping or e-commerce platforms.
• Best for e-commerce owners who want to have a flexible approach and like to connect multiple sales channels.

Individual and Enterprise Order Management System

• Single systems suit small orders, offering simple, affordable order taking and basic shipment tracking.
• Enterprise systems are used for large businesses with complex workflows, bulk deliveries, and advanced analysis - one dashboard where you handle your inventory, customer, and real-world shipments.

Choosing the right type ensures smooth operations and keeps customers happy at every step.

How Does an Order Management System Work?

An order management system, or OMS, makes it simple to manage every stage of an ecommerce order, from the moment a buyer places an order to the day their package arrives - and beyond. Here's how this process works:

#1.Order Placement

• Customers buy from online stores, marketplaces, or even offline.
• All these orders are recorded in the order management software in a single dashboard.
• This removes the need for manual data entry and the potential for error, especially for quickly-growing eCommerce organizations.

#2. Inventory Management

• The OMS tracks the stock in real time.
• It informs businesses about low stock and automatically adjusts the quantities when orders are made.
• Inventory management makes sure there is no selling beyond the availability or any disappointment among the customers.

#3. Order Tracking

• Every order is assigned a unique order tracking number.
• Online order status: The order tracking software gives staff and customers the ability to monitor updates in real time: whether an item is packed, shipped, or in transit between locations.
• Customers Enjoy Increased Shipment Tracking Visibility Shipment tracking visibility leads to happier, more loyal customers.

#4. Fulfillment & Shipping

• The OMS sends orders to the correct warehouse/fulfillment partner
• Shipping labels are generated automatically.
• Shipment management features enable tracking of the delivery status and coordination with different carriers for a quicker and more reliable delivery.

#5. Customer Communication

• Via automated email and SMS notifications, customers are kept informed of each step.
• Proactive alerts reduce the number of "Where's my order?" comes with question marks, and builds trust.

#6. Return Management

• In the case that returns are required, the OMS makes the process transparent.
• It creates return labels, updates inventory and processes refunds, making sure it's in order.

An advanced order management system bridges all these components, saving time and money for e-commerce and logistics business owners. Good software enables you to experience fewer headaches and more opportunities to grow your business.

4 Order Management Systems for Your Business

Choosing the right order tracking software is essential for streamlined operations, customer satisfaction, and business growth. Let's explore the top tools for 2025 in more detail.

#1. Stackby - Best Order Management Platform

Stackby is a no-code platform that can give control back to business owners. It is a combination of a spreadsheet and a database for successful order management and digital shipment tracking.

Features:

• Easily customizable order management dashboards & order templates
• Up-to-the-minute inventory and shipment management views
• Visual tracking in Kanban, Calendar, Gallery and Timeline
• Easy to integrate with Shopify, WooCommerce, QuickBooks, Slack, Make, Zapier, and more
• Automatic alerts (re-order, stock level alerts, order status, real-time notifications)
• Role-based access to achieve secure collaboration
• Automated repetitive tasks (tracking of shipments, synchronizing process, etc.)

Pros:

• Extremely customizable and flexible for any workflow or process.
• Intuitive interface - low training cost
• Free plan available for use by SMEs.
• Robust automation is time and energy-saving.

Cons:

• May need an initial setup for advanced automation.
• Best for teams who like to make customizations in templates

Pricing:

• Has a free plan and affordable premium plans starting at just $10/user/month; custom enterprise solutions are also available.

#2. Zoho Inventory

Zoho Inventory centralizes online and offline orders, manages shipments, and automates routine tasks.

Features:

• Multi channel sales integration (Amazon, Etsy, Shopify, eBay)
• Automatic stock level and reorder level.
• Easy to pack, shipping costs comparison and real-time shipping tracking.
• Integrated analytics and pricing management.

Pros:

• Designed for growing businesses
• Easy to use, high level of automation
• Easy integration with widely used e-commerce tools

Cons:

• Advanced reporting takes a learning curve.
• No ability to customize highly complex workflows

Pricing:

• Starts with a free plan; paid plans begin from $ 39/organization/month.

#3. Veeqo

Veeqo provides powerful inventory and shipment management for businesses selling on multiple channels.

Features:

• Multi-channel Inventory sync (Amazon, eBay, Shopify)
• Built-in cargo control and rate comparison
• Order processing, batch label printing and real-time tracking.

Pros:

• The free plan adds all the key features for small businesses.
• Fully compatible with leading channels.
• Priority plan, dedicated manager and quick support

Cons:

• Not very good WooCommerce integration
• Manual entry of weights/packages may be needed.

Pricing:

• Free plan for unlimited users; Priority plan is $250/month for high-volume businesses

#4. Salesorder.com

Salesorder.com is a cloud-based solution for distributors and wholesalers who're in need of an integrated solution.

Features:

• Built-in CRM, financial, inventory and order management modules
• Real-time Cashflow, Multi-currency, Tax Agnostic
• Automated Workflow for Different Sales Models and Fulfilment

Pros:

• Highly scalable and customizable
• Good accounting and analytics
• Compatible with mobile and desktop

Cons:

• Implementation and customization may take time.
• It specifies the focus to be on the wholesale and distribution sectors.

Pricing:

• Transparent pricing model, customized according to the revenue and the system requirements; free sandboxes for training.

Whether scaling up or enhancing capabilities, large-scale omnichannel logistics and e-commerce businesses must be able to choose the right order management software to deliver smooth tracking, order management, and customer satisfaction.

Why is an Order Tracking System Important for Every E-commerce Company ?

An efficient order tracking system is invaluable to any e-commerce company because it gives the business owners total control over each order from transaction to delivery. This software simplifies operations and aligns teams, no matter the source of sales.

Here's why order tracking is important:

1. Easy Workflow Process: Reduces everyone's workload processing, packing and shipping orders in less time.
2. Reduces Errors: Automates the human factor to ensure that expensive mistakes and disgruntled customers are not incurred.
3. Saves Time: Automates repetitive tasks and frees staff to focus on customer service or growth.
4. Speedy Order Fulfillment: Accelerates the order fulfillment process, leading to faster deliveries and happy customers.
5. Single Interface for Multiple Channels: All the orders from the online store and marketplace are shown in one dashboard to manage easily.
6. Real-Time Inventory Sync: Syncs inventory across all channels in real time, reducing the risk of overselling and stockouts.
7. Real-time Analytics: Offers real-time reporting on sales, inventory, and performance, allowing leaders to make informed decisions.

With the right order tracking software and shipment management solution, eCommerce businesses can benefit from speed, accuracy, and confidence to grow in today's rapidly evolving market.

Conclusion : Choose Right Software for your business

E-commerce order management involves a number of options, some of which are more flexible, automated, and allow easy shipment tracking than others, making it a critical decision in choosing the right tool for your e-commerce growth.

Stackby is designed for today's eCommerce and logistics business owners. Here’s why it’s a strong choice:

• No code setup so it can be used by any member of the team
• Fully customizable workflows make sure users have complete control of the order from placement to shipment management.
• Inventory sync and real-time order tracking software to get you ahead.
• Affordable plans scale with your business.

Whether you're selling through multiple channels or looking to simplify order processes, Stackby's order management software puts you in control, providing visibility and efficiency. Give your business the power of Stackby's robust tools to offer better experiences to customers and make better decisions.