Customer feedback is essential for any business looking to improve its products, services, and overall customer experience. One of the most effective ways to measure customer loyalty and satisfaction is through Net Promoter Score (NPS) surveys. The NPS Survey Template in Stackby simplifies the process of collecting, organizing, and analyzing customer feedback, helping businesses make data-driven decisions to enhance their offerings.
This template provides a structured way to track responses, categorize customers based on their feedback, and generate actionable insights. Whether you're a startup, SaaS company, eCommerce business, or service provider, this template will help you streamline your feedback collection and improve your customer relationships.
Businesses thrive on customer satisfaction. The NPS Survey Template allows you to:
Collect structured feedback from customers
Identify promoters, passives, and detractors based on responses
Track NPS scores over time to measure progress
Analyze customer sentiment and take action to enhance loyalty
Streamline feedback management by centralizing survey responses
By using this template, you ensure that your customer feedback process is organized and insightful, enabling you to make informed business decisions.
The NPS Survey Template includes key tables that simplify the feedback collection and analysis process:
1. NPS Responses Table
Store customer responses to NPS surveys
Categorize respondents as Promoters (9-10), Passives (7-8), and Detractors (0-6)
Track additional feedback comments for deeper insights
2. Customer Information Table
Maintain a database of customers who participate in NPS surveys
Store details like name, email, customer segment, and purchase history
Link survey responses to specific customers for personalized follow-ups
3. NPS Score Analysis Table
Calculate Net Promoter Score (NPS) based on survey results
Monitor trends and fluctuations over time
Generate insights to improve customer satisfaction strategies
Each table is fully customizable, allowing you to adapt the template to your business needs. You can automate calculations, set up alerts, and visualize trends using Stackby’s intuitive tools.
Automated NPS Calculation: Instantly calculate your NPS score based on survey responses
Customer Segmentation: Identify promoters, passives, and detractors to tailor engagement strategies
Real-Time Feedback Analysis: Track NPS trends over time for data-driven decision-making
Customizable Surveys: Modify fields to match your business needs and survey formats
Collaboration & Workflow Automation: Share data with teams, assign follow-ups, and automate alerts
Who Can Use This Template?
Customer Experience Teams: Improve retention and satisfaction based on NPS feedback
Marketing Teams: Analyze promoter data to create referral and loyalty campaigns
Product Managers: Gather insights to refine product offerings based on customer feedback
SaaS Companies & eCommerce Businesses: Measure user satisfaction and optimize customer journeys
Access the Template on Stackby
Customize Fields to align with your NPS survey process
Start Collecting Feedback from customers via email, web forms, or other survey tools
Analyze the Data using Stackby’s automated calculations and visualizations
Take Action by addressing concerns from detractors and engaging promoters for referrals
With Stackby’s automation features and structured workflow, managing NPS surveys has never been easier.