operation. Whether you're handling sales inquiries, technical support, or customer service, keeping track of every interaction is vital for delivering fast, consistent, and quality responses. The Call Center Log Template by Stackby is a simple yet powerful way to organize your team’s daily call activities, streamline communication tracking, and make data-driven decisions.
This ready-to-use template is designed to help support teams, call center agents, supervisors, and service managers monitor and analyze all inbound and outbound call interactions. It provides a centralized system to record key details, track response times, follow up on unresolved issues, and improve overall service quality.
The Stackby Call Center Log template is structured across multiple tables that seamlessly work together to give you a complete overview of your call operations. Here's a breakdown of each table and its core functionality:
This is the main table where every incoming or outgoing call is logged with complete context. Key columns include:
You can use filters or Kanban views to organize calls based on status, agent, or outcome, helping teams prioritize follow-ups and reduce dropped issues.
This table keeps track of all call center agents, their availability, and assigned calls. It includes:
Having agent-level data in one place makes performance tracking and workload distribution much easier for supervisors and team leads.
To standardize the classification of each call, this table includes predefined categories:
Using this table ensures consistency across logs and helps analyze trends in customer queries or issues.
A customized view that includes formulas and summaries such as:
This summary helps managers get a quick snapshot of call center performance each day.
Unlike rigid CRM or call software systems, Stackby offers a fully customizable, spreadsheet-style interface with the power of relational databases. You can link tables, use built-in communication tools, set reminders, and visualize data without writing any code.
With the Call Center Log Template, Stackby empowers your team to log smarter, respond faster, and serve better—resulting in improved customer satisfaction and more efficient operations.
Start using the Call Center Log template today and transform how your support team manages and responds to every customer call.