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Call Center Log Template

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Call Center Log Template
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 operation. Whether you're handling sales inquiries, technical support, or customer service, keeping track of every interaction is vital for delivering fast, consistent, and quality responses. The Call Center Log Template by Stackby is a simple yet powerful way to organize your team’s daily call activities, streamline communication tracking, and make data-driven decisions.

This ready-to-use template is designed to help support teams, call center agents, supervisors, and service managers monitor and analyze all inbound and outbound call interactions. It provides a centralized system to record key details, track response times, follow up on unresolved issues, and improve overall service quality.

What’s Included in the Call Center Log Template?

The Stackby Call Center Log template is structured across multiple tables that seamlessly work together to give you a complete overview of your call operations. Here's a breakdown of each table and its core functionality:

1. Call Logs Table

This is the main table where every incoming or outgoing call is logged with complete context. Key columns include:

  • Call ID (Auto-generated or manually added)
  • Agent Name (Linked to Agents table)
  • Call Type (Inbound / Outbound)
  • Call Date & Time
  • Client Name or Number
  • Call Purpose (Inquiry, Complaint, Follow-Up, etc.)
  • Call Outcome (Resolved, Escalated, Callback Needed)
  • Duration (mins)
  • Next Action / Follow-up Date
  • Status (Completed, Pending, In Progress)
  • Notes / Summary

You can use filters or Kanban views to organize calls based on status, agent, or outcome, helping teams prioritize follow-ups and reduce dropped issues.

2. Agents Table

This table keeps track of all call center agents, their availability, and assigned calls. It includes:

  • Agent Name
  • Email / Contact Info
  • Team / Department
  • Working Hours / Shift
  • Total Calls Handled (Linked summary from Call Logs)
  • Average Call Duration (via formula)
  • Performance Notes

Having agent-level data in one place makes performance tracking and workload distribution much easier for supervisors and team leads.

3. Call Reasons & Categories Table

To standardize the classification of each call, this table includes predefined categories:

  • Category (Billing, Technical, Sales Inquiry, etc.)
  • Sub-Reason
  • Resolution Type
  • Assigned Team (if applicable)
  • Default Follow-up Timeframe

Using this table ensures consistency across logs and helps analyze trends in customer queries or issues.

4. Daily Summary / Dashboard View

A customized view that includes formulas and summaries such as:

  • Total Calls Today
  • Resolved vs Escalated
  • Average Response Time
  • Top Performing Agents
  • Pending Follow-Ups

This summary helps managers get a quick snapshot of call center performance each day.

Key Features and Benefits

  • Centralized Call Tracking: Log all calls in a structured, searchable database so no conversation is lost.
  • Agent Performance Insights: Measure calls handled, duration, and outcome per agent to optimize workload and training.
  • Follow-Up Management: Keep track of callbacks and unresolved issues with due dates and status indicators.
  • Custom Views: Use calendar or Kanban views to see what's scheduled, pending, or resolved.
  • Real-Time Collaboration: Share updates across teams, assign call entries, and add notes to ensure smooth handoffs.
  • No-Code Flexibility: Customize the template to add automations, integrations, and formulas to suit your call workflow.

Who Should Use This Template?

  • Call Centers: Manage high volumes of customer conversations efficiently.
  • Customer Support Teams: Track support interactions and follow-ups across multiple agents.
  • Sales Teams: Log outbound prospecting or customer calls and monitor conversions.
  • IT & Technical Support Desks: Keep detailed call logs and escalate tickets if needed.
  • BPO & Outsourcing Firms: Manage multiple client campaigns in a single, centralized system.

Why Stackby?

Unlike rigid CRM or call software systems, Stackby offers a fully customizable, spreadsheet-style interface with the power of relational databases. You can link tables, use built-in communication tools, set reminders, and visualize data without writing any code.

With the Call Center Log Template, Stackby empowers your team to log smarter, respond faster, and serve better—resulting in improved customer satisfaction and more efficient operations.

Start using the Call Center Log template today and transform how your support team manages and responds to every customer call. 

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