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SaaS Customer Portal
SaaS Customer Portal

SaaS Customer Portal Template

A self-service portal for SaaS customers to track onboarding, log support tickets, suggest features and see plan and renewal details in one place.

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What is a SaaS customer portal?

A SaaS customer portal gives software customers one place to follow onboarding, log support tickets, suggest features and check account details. Stackby's SaaS Customer Portal template connects accounts, contacts, onboarding tasks, tickets, feature requests and renewals. It works as a customer self-service portal for customers and as a customer success portal for your team.

Who should use this customer self-service portal?

B2B SaaS companies with customer success, support and product teams that share the same accounts. It fits early and growth-stage teams that want a B2B customer portal with a support ticket portal and a feature request portal before they buy separate tools for each.



Template Features:

Title:Account Health Overview
Desc:See plan, seats, MRR, renewal date, open tickets and NPS for every account in one customer health dashboard.

Title:Guided Onboarding Checklists
Desc:Track onboarding tasks for each account and share progress with customers so they know what is done and what comes next.

Title:Support Ticket Management
Desc:Collect tickets through a form and manage priority, owner and status on a Kanban board with automatic routing.

Title:Feature Request Board
Desc:Link each request to the accounts that asked for it and rank ideas by number of customers and combined MRR.

Title:Tool Integrations
Desc:Sync accounts, tickets and billing data with your other tools through the Stackby API, webhooks, Zapier and Make.

Key features of the Stackby SaaS Customer Portal template

  • Account directory with plan and renewal data: Store plan, seats, MRR, owner and renewal date for every account.
  • Onboarding checklists: Track onboarding tasks for each account and show customers what is done and what is next.
  • Support ticket tracking: Log tickets through a form, then manage priority, owner and status on a kanban view.
  • Feature request board: Collect ideas, link them to accounts and see which requests carry the most revenue.
  • Customer health dashboard: Combine open tickets, onboarding progress, NPS and renewal dates in one dashboard.
  • Automated ticket routing: Assign owners and notify the team in Slack or by email when a ticket arrives.

How to set up your SaaS customer portal

  • Copy the template and import accounts and contacts from your CRM or a CSV file.
  • Adjust onboarding tasks, ticket categories and priorities to match your product.
  • Share the ticket and feature request forms with customers.
  • Create a shared view for each account and set up routing automations.

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Frequently asked questions

What is a SaaS customer portal?
A SaaS customer portal gives software customers one place to track onboarding, support tickets, feature requests and account details such as plan and renewal date.
Can customers submit tickets and feature requests?
Yes. Customers use Stackby forms to log tickets or ideas. Each submission lands in the right table, and an automation assigns a status, priority and owner.
How does the portal help reduce churn?
Customer success teams see onboarding progress, open tickets, NPS and renewal dates for each account in one dashboard, so at-risk accounts are spotted before renewal.
Can I connect the portal to my other tools?
Yes. Stackby connects through its API, webhooks, Zapier and Make, so you can sync accounts or tickets with your billing, support or product analytics tools.
Can I see which customers asked for a feature?
Yes. Each feature request links to the accounts that asked for it, so rollups show the number of requesting customers and their combined MRR.

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